This privacy notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe. Legal basis of processing your data The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Legal basis of processing your data The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
1. Cookies
Cookies are small pieces of data saved by your web browser on your computer, mobile phone, or other devices.
Cookies may be used to:
• Enable core website functions (e.g., cart and checkout).
• Remember your preferences.
• Analyze website traffic and performance.
• Support marketing and advertising features (where enabled).
Most browsers automatically accept cookies, but you can change your settings. If you disable cookies, some website features (including checkout) may not function properly.
We may use the following types of cookies:
• Technical cookies (essential for website functionality).
• Functional cookies (remember preferences and settings).
• Analytics cookies (help us understand website traffic and usage, e.g., Google Analytics).
• Marketing cookies (support personalized advertising and marketing, where enabled, e.g., Meta Pixel).
Third parties may also place cookies through our website (for example, analytics or marketing tools). They process such data according to their own rules and policies.
2. Contractual Obligations
In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to courier.
3. When do we collect data
When you visit our website, and use your account to buy products.
When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
When you create an account with us.
When you contact us by any means with queries.
To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
4. What sort of data do we collect
If you have a web account with us, we store:
Your name, billing/delivery address, orders and receipts, email and telephone number.
Information gathered by the use of cookies in your web browser.
Details of your visits to our websites, and which site you came from to ours.
Personal details which help us to recommend items of interest.
5. How and why we collect your data
We want to give you the best possible customer experience. To do this, we use the data we have relating to your use of our website, and social interactions with us, to deliver more personalised content.
We then use this to offer you promotions, products and services that are most likely to interest you.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
Here’s how we’ll use your personal data and why:
To process any orders that you make by using our websites. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
To respond to your queries. Handling the information you sent enables us to respond.
To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites.
To display the most interesting content to you on our websites, we’ll use data we hold about your favorite products.
6. Your data and direct marketing
We want to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better overall understanding of you as a customer, we combine the personal data we’ve gathered about you. We also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto us.
How do we protect your data?
We take your privacy and security very seriously. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
What are your rights over personal data?
You have the right to request:
Access to the personal data we hold about you.
The correction of your personal data when incorrect, out of date or incomplete.
When you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
That we stop using your personal data for direct marketing (either through specific channels, or all channels).
That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of any information about you that we hold at any time, to have that information corrected if it is inaccurate plus the right to be forgotten. To ask for your information, please contact us mail@kohana.ua. To ask for your information to be amended, please update your online account, or contact us.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.How can you stop the use of direct marketing
There are several ways you can stop receiving direct marketing communications from us:
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular division.
Email to us at mail@kohana.ua
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.Use of our website by children
Our website is not intended for the use of children under the age of 18. We ask that children do not provide personal information through our website. If we become aware that we have collected personal information from a child under the age of 18, then we will delete that information from our records.
13. Further help or advice
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, please contact us mail@kohana.ua
